Privacy Policy

Effective Date: July 9, 2026

IT Support for Churches, also referred to as “ITSC,” “we,” “us,” or “our,” respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how ITSC collects, uses, discloses, and protects information when you visit our website, contact us, request information, schedule a consultation, or interact with our IT services.

This Privacy Policy primarily applies to information collected through our public website and business-development activities. Information that ITSC processes while providing managed IT services to a church, ministry, nonprofit, or other client may also be governed by the applicable service agreement, data-processing agreement, confidentiality agreement, or other contract between ITSC and that client.

1. Information We Collect

Depending on how you interact with ITSC, we may collect the following categories of information.

Information You Provide

You may provide information when you:

  • Submit a website contact form

  • Request a consultation, assessment, or quote

  • Schedule an appointment

  • Communicate with us by email, telephone, or text message

  • Download a guide, checklist, or other resource

  • Register for an event or webinar

  • Become a client or prospective client

  • Apply for employment

The information you provide may include:

  • Name

  • Church, ministry, nonprofit, or company name

  • Job title or role

  • Business email address

  • Telephone number

  • Mailing or business address

  • Information about your organization

  • Information about your technology environment

  • Information about your IT support, cybersecurity, cloud, backup, network, or communication needs

  • Communications, service requests, and other information you choose to provide

Please do not submit passwords, financial account information, medical information, donor payment information, children’s information, member records, or other highly sensitive information through a general website contact form.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Referring website

  • Pages viewed

  • Links selected

  • Approximate geographic location

  • Date and time of your visit

  • Website interactions

  • Session and diagnostic information

This information may be collected through cookies, server logs, analytics services, pixels, and similar technologies.

Information From Other Sources

We may receive business contact information from sources such as:

  • Existing clients

  • Churches, ministries, and nonprofit organizations

  • Referral partners

  • Public business directories

  • Professional networking platforms

  • Event organizers

  • Marketing and data-service providers

  • Technology vendors

  • Integration and service partners

2. How We Use Information

ITSC may use personal information to:

  • Respond to questions and service inquiries

  • Schedule consultations and technology assessments

  • Prepare proposals, quotes, and service recommendations

  • Determine whether our services are appropriate for your organization

  • Provide and manage IT support, cybersecurity, cloud, consulting, backup, network, and related services

  • Authenticate users and administer client accounts

  • Communicate about projects, support requests, billing, renewals, and service changes

  • Coordinate with authorized church staff, ministry leaders, employees, volunteers, and technology vendors

  • Improve our website, services, and customer experience

  • Analyze website traffic and marketing performance

  • Send relevant business and educational communications where permitted by law

  • Detect fraud, misuse, security incidents, and unauthorized activity

  • Protect our systems, clients, employees, and business

  • Maintain records and meet contractual, legal, tax, and regulatory obligations

  • Evaluate employment applications

  • Establish, exercise, or defend legal claims

We may also use information for another purpose disclosed when the information is collected or with your consent.

3. Information Processed for Clients

As an IT service provider, ITSC may access or process information stored in systems managed or supported on behalf of churches, ministries, nonprofits, and other clients.

Depending on the services provided, this information may include:

  • User account information

  • Employee and volunteer information

  • Device and network information

  • System and security logs

  • Business and ministry records

  • Support communications

  • Email and collaboration-system information

  • Backup data

  • Security-event information

  • Information stored in church management systems

  • Information connected to online giving, member communication, child check-in, livestreaming, or other ministry platforms

For information stored in client-controlled systems, the client generally determines why and how the information is processed. ITSC processes that information to provide contracted services and in accordance with the applicable service agreement, client instructions, and legal obligations.

Requests concerning information held within a client-controlled system should generally be directed to the church, ministry, nonprofit, or organization that controls the information. When appropriate, ITSC will assist the client in responding to the request.

4. Sensitive and Regulated Information

Churches and faith-based organizations may maintain sensitive information concerning their members, donors, employees, volunteers, children, and community programs.

ITSC does not intend to collect sensitive church records, donation details, payment information, children’s information, counseling records, medical information, or other regulated information through its public website.

Please do not include the following information in a general contact form or unencrypted email:

  • Passwords or login credentials

  • Bank account or payment-card information

  • Social Security numbers

  • Medical or counseling information

  • Children’s personal information

  • Donor payment information

  • Confidential member records

  • Background-check information

  • Copies of identification documents

Information processed within a client’s technology environment is governed by the applicable contract, confidentiality requirements, client instructions, and relevant laws.

5. How We Disclose Information

ITSC may disclose personal information to the following categories of recipients.

Service Providers

We may provide information to companies that support our business, including providers of:

  • Website hosting

  • Cloud storage

  • Customer relationship management systems

  • Email and communication services

  • Scheduling tools

  • Website analytics

  • Payment processing

  • Accounting and billing

  • Cybersecurity and fraud prevention

  • Data backup

  • Professional consulting services

These providers may use information only as permitted by their agreements with ITSC and applicable law.

Technology and Service Partners

When necessary to evaluate, implement, maintain, or support a requested technology solution, we may share relevant business information with:

  • Software vendors

  • Cloud service providers

  • Equipment manufacturers

  • Technology distributors

  • Telecommunications providers

  • Cybersecurity providers

  • Backup and disaster recovery providers

  • Church management software providers

  • Other authorized technology partners

We limit the information shared to what is reasonably necessary for the applicable service or request.

Legal and Safety Disclosures

ITSC may disclose information when we believe disclosure is reasonably necessary to:

  • Comply with a law, regulation, subpoena, court order, or legal process

  • Respond to a lawful government request

  • Investigate suspected fraud, abuse, or illegal activity

  • Enforce our agreements and policies

  • Protect the rights, safety, property, or security of ITSC, our clients, or others

  • Respond to or investigate a cybersecurity incident

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide your consent.

6. Sale and Sharing of Personal Information

ITSC does not sell personal information for monetary compensation.

We may use analytics, advertising, or marketing technologies that disclose limited device or website-activity information to service providers or advertising partners. Under certain state privacy laws, some of these activities may be considered “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged.

Where required by applicable law, visitors may submit an opt-out request through the contact form on our website. We will also honor legally recognized browser-based opt-out preference signals where required.

ITSC does not sell information about church members, donors, employees, volunteers, or children that it accesses while providing services to a client.

7. Cookies and Analytics

Cookies are small files stored on a browser or device. ITSC may use cookies and similar technologies to:

  • Keep the website operating properly

  • Remember visitor preferences

  • Understand how visitors use the website

  • Measure website and marketing performance

  • Improve website content and functionality

  • Detect suspicious or malicious activity

  • Evaluate the effectiveness of advertising campaigns

You can adjust your browser settings to block or delete cookies. Blocking certain cookies may affect website functionality.

We may use third-party analytics, advertising, customer relationship management, and website-performance tools. These providers may collect information according to their own privacy policies.

8. Marketing Communications

ITSC may send business-related marketing and educational communications when permitted by law. These communications may include information about:

  • IT support

  • Cybersecurity

  • Cloud services

  • Backup and disaster recovery

  • Church technology planning

  • Technology assessments

  • New resources or services

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us through our website.

Even after you unsubscribe from marketing communications, ITSC may continue sending nonmarketing communications concerning active services, support requests, security notices, invoices, contracts, appointments, or other business matters.

9. Text Messages

When you provide a mobile number and agree to receive text messages, ITSC may send messages concerning:

  • Consultation requests

  • Scheduled appointments

  • Service inquiries

  • Support requests

  • Account activity

  • Security notifications

  • Other communications you requested

Message and data rates may apply. Message frequency may vary.

You may opt out of text messages by replying STOP. You may reply HELP for assistance.

ITSC does not sell or provide text-message opt-in information to third parties for their independent marketing purposes.

10. Data Retention

ITSC retains personal information for as long as reasonably necessary to:

  • Respond to inquiries

  • Provide requested services

  • Maintain client and business relationships

  • Complete transactions

  • Support security and fraud-prevention activities

  • Maintain service and support records

  • Meet contractual, accounting, tax, insurance, and legal obligations

  • Resolve disputes

  • Enforce agreements

  • Establish or defend legal claims

Retention periods vary based on the type of information, the purpose for which it was collected, contractual requirements, security needs, and applicable law.

ITSC may delete, aggregate, or anonymize information when it is no longer reasonably needed.

11. Information Security

ITSC uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the nature of the information and the systems involved, these safeguards may include:

  • Access controls

  • Authentication measures

  • Encryption

  • Security monitoring

  • Employee training

  • System updates

  • Data backups

  • Endpoint protection

  • Incident-response procedures

  • Vendor security reviews

No website, network, transmission method, or storage system can be guaranteed to be completely secure. You should use appropriate care when transmitting information online.

12. Data Breach Notification

If ITSC discovers a security incident involving personal information, we will investigate the incident and provide notifications when required by applicable law, contractual obligations, or regulatory requirements.

When ITSC processes affected information on behalf of a client, notification responsibilities may also be governed by the applicable service agreement, data-processing terms, and client instructions.

13. Your Privacy Rights

Depending on your state of residence and the applicability of local law, you may have the right to:

  • Request information about the personal information ITSC collects

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Obtain a portable copy of certain information

  • Opt out of targeted advertising, sharing, or certain sales

  • Withdraw consent where processing is based on consent

  • Appeal the denial of a privacy request

  • Receive equal service without unlawful discrimination for exercising a privacy right

These rights are subject to legal limitations and exceptions. For example, ITSC may retain information needed to:

  • Provide services

  • Protect security

  • Complete transactions

  • Comply with legal obligations

  • Maintain business records

  • Establish or defend legal claims

To submit a privacy request, contact ITSC through the contact form on our website. Please state that your message concerns a privacy request and describe the request in sufficient detail.

We may need to verify your identity before completing the request.

An authorized agent may submit a request where permitted by law. ITSC may require evidence that the agent is authorized to act on your behalf.

14. Children’s Privacy

The ITSC website and services are intended for churches, ministries, nonprofit organizations, business representatives, and adults. Our public website is not directed to children under 13, and ITSC does not knowingly collect personal information directly from children under 13 through the website.

Although ITSC may provide technology support for systems used by churches in children’s ministries, childcare programs, schools, or child check-in processes, that information is controlled by the applicable client and is handled according to the client’s instructions and applicable service agreement.

If you believe a child has provided personal information directly to ITSC through our public website, please contact us so that we can investigate and take appropriate action.

15. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

ITSC does not control and is not responsible for the privacy, security, or content practices of those third parties. This may include links to:

  • Scheduling services

  • Social media platforms

  • Technology vendors

  • Church technology resources

  • Payment services

  • Video or media platforms

  • Other external websites

You should review the privacy policy of any third-party service before providing information.

16. International Visitors

ITSC is based in the United States. If you access our website from another country, your information may be transferred to and processed in the United States or another jurisdiction where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws in your location.

17. Changes to This Privacy Policy

ITSC may update this Privacy Policy periodically to reflect changes in our:

  • Services

  • Technology

  • Business practices

  • Website tools

  • Legal or regulatory obligations

When we update this Privacy Policy, we will revise the effective date at the top of this page. Material changes may also be communicated through the website or another appropriate method.

Your continued use of the website after an updated Privacy Policy becomes effective indicates your acknowledgment of the updated policy.

18. Contact ITSC

Questions, concerns, opt-out requests, and privacy requests may be submitted through the contact form on the IT Support for Churches website.

IT Support for Churches (ITSC)
Website: IT Support for Churches
Contact Method: Website contact form

Please include enough information for ITSC to understand and respond to your request.

Do not include passwords, payment information, medical records, donor account information, children’s personal information, or other highly sensitive information in an unencrypted message.